Privacy Policy

DRAINSCAPES PRIVACY POLICY

Last Updated:  August 2026


At Drainscapes, we respect your privacy and are committed to protecting the personal information you share with us.


Information We Collect


When you contact Drainscapes, request an estimate, schedule a service, complete a form on our website, or communicate with us by phone, email, or text message, we may collect information such as:

  • Name
  • Address
  • Phone number
  • Email address
  • Property information
  • Project details
  • Photos or documents you choose to provide


How We Use Your Information


Your information is used only as necessary to:

  • Respond to your questions or requests
  • Schedule appointments and site visits
  • Prepare estimates and proposals
  • Perform contracted work
  • Process payments and maintain business records
  • Communicate with you regarding your project
  • Provide customer support

Notify you of recommended maintenance or services related to drainage systems or other work previously installed by Drainscapes.


No Sale or Sharing of Personal Information


Drainscapes does not sell, rent, trade, transfer, or share your personal information with third parties for marketing purposes.  Your information is used solely for conducting business directly with you and providing the services you have requested. Information may only be shared when necessary to complete your project, comply with applicable laws, or fulfill legitimate business obligations.


Communication


By contacting Drainscapesor providing your contact information, you consent to receive communications from us only regarding your inquiry, project, or services. These communications may include:

  • Phone calls
  • Email messages
  • Text messages (SMS)


Message frequency varies. Message and data rates may apply. Drainscapes may also contact you regarding recommended maintenance, warranty information, seasonal service reminders, or other services that may help maintain or improve systems previously installed by Drainscapes. You may request that we discontinue non-essential communications at any time.

  • To cancel SMS communication text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
  • To join again, just sign up as you did the first time and we will start sending SMS messages to you again.
  • If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at  office@drainscapes.com.
  • Carriers are not liable for delayed or undelivered messages.
  • As always, message and data rates may apply for any messages sent to you from us and to us from you.
  • Message frequency will vary based on communication needs.
  • If you have any questions about your text plan or data plan, it is best to contact your wireless provider.


We may not retain or utilize your data for any other purpose outside of Drainscapes services.


Data Security


We take reasonable measures to protect the information you provide and maintain appropriate safeguards to help prevent unauthorized access, disclosure, or misuse of your personal information.


Data Sharing


Customer data is not shared with 3rd parties for promotional or marketing purposes. Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.


Third-Party Services


Our website may utilize trusted third-party services for website hosting, online forms, payment processing, scheduling, mapping, or analytics. These providers may collect information necessary to perform their respective services in accordance with their own privacy policies.


Changes to This Policy


Drainscapes may update this Privacy Policy from time to time. Any revisions will be posted on this page with an updated effective date.


Contact Us


If you have questions regarding this Privacy Policy or how your information is used, please contact:   Drainscapes STL LLC,


17209 Chesterfield Airport Road, PMB 132, Chesterfield, MO 63005

Email: office@drainscapes.com

Phone:   636-982-9888


Messaging Terms and Conditions


Messaging from Drainscapes consists of general conversational messaging to answer questions and provide support to customers. By opting in, you agree to receive SMS messages from Drainscapes related to appointment scheduling, service updates, reminders, and other customer support.


You may cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.


If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at office@drainscapes.com. Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.